Return Windows.
For laptops and vacuums sold on the Store, LG will accept returns for a refund within thirty (30) days of product delivery.
For all other Products sold on the Store, LG will accept returns for a refund within fourteen (14) days of product delivery. If not damaged, LG will also accept returns of such Products within fifteen to thirty (15-30) days of product delivery but will charge a fifteen percent (15%) restocking fee (deducted from the refund).
LG reserves the right to reject any Product returned to LG that is damaged or materially altered due to customer misuse.
Return Terms and Procedures.
You may make a return request to us through email at support@lgpartnerstore.com, by calling 1-800-243-0000, or through your MY LG account. No Product may be returned to LG without a pre-approved RMA Number. Any Product returned to LG without a pre-approved RMA Number will be shipped back to you and no refund processed. Returns for Products after the applicable Return Window will not be accepted unless otherwise required by law, in which case Products may be returned as permitted by applicable law. Any Products sold as refurbished or “AS IS” are not eligible for return.
If visible damage is present at the time of delivery, refuse the damaged order or have the driver note "damaged box." You must note any carton damage on the bill of lading (the form that you sign to verify delivery) when you sign for the order. In case of partial damaged delivery, please refuse only the portion that is damaged.
It is Your responsibility to promptly open and inspect Products at time of delivery and to initiate and complete any returns within the applicable Return Window. If the Return Window has expired, and you believe your Product to be damaged or defective, you must go through warranty support. A warranty claim can be submitted online www.lg.com/us/support or by calling 800-243-0000. Additional information can be found by visiting our FAQ page.
For requests for return or replacement of any Major Appliance, LG reserves the right to inspect the installation of the Product or to have a technician troubleshoot the issue, prior to accepting a return or replacement. LG will make reasonable attempts to quickly inspect the unit to confirm any defect. If there is property damage as a result of incorrect installation of a defective Product, the unit must remain in the home until LG has had an opportunity to inspect the Product and the damage sustained to the property. We do not offer replacements on Products shipped parcel. A request is not a guarantee of replacement. All replacement approvals are at the discretion of LG. If a Product is not replaceable, LG may accept return of the Product for a refund as long as the request is within the applicable Return Window.
If your order contained a Major Appliance and your return is approved, the carrier who delivered your order will coordinate the pickup and return of your Product at LG cost. Once your Product(s) are successfully picked up from your home and in our delivery provider's possession, a refund will be processed for eligible returns.
If your Product originally shipped to you via small parcel carrier and a return is requested, once your return is approved and a return tracking label has been supplied, you will have 14 days to return ship the Product at LG cost. Refunds are only issued once the Product is returned back to our warehouse and inspected. All Products returned to LG must be in their original packaging in their original condition (e.g., with no signs of any wear and tear), and with all Product components (e.g., manuals, remotes, cables, etc.) that came with the order. Returns with missing Products may result in a partial refund or no refund, as determined in our sole discretion.
If your order shipped via parcel, and the original packaging is not available, You must repackage in standard packaging material (i.e. brown corrugated box) with appropriate protection at your cost in order to return. LG's Carrier will not pick up unboxed small parcel returns.
If you purchased your Product and requested in store pick up, you must return your Product to the location where it was picked up.
All Products must be returned regardless of their condition. Any Products that are disposed of by the consumer or that are otherwise not returned will not be refunded.
Limited Warranty.
Products purchased through the Store are covered under the manufacturer's limited warranty. If you notice any defects with your Product after the applicable Returns Period, please contact 1 (800) 243-0000 or online at www.lg.com/us/support for customer support.
STEP 1: Inspect the Box for Visible Delivery Damage
If visible damages are present at time of delivery: Refuse damaged box or have driver note "damaged box" when accepting delivery.
If customer is not present at time of delivery and visible damage is present: Customer must email order# to support@lgpartnerstore.com immediately to report shipping damage. Do not open the box!
STEP 2: Unpack the Unit with Care.
The box must be intact for return. Please do not tear or destroy packing materials when unpacking.
STEP 3: Inspect the Unit for Damage or DOA.
If damage is found: Take the following (7) pictures to provide with your return request for Concealed Damage.
Damage to unit
Close up of Serial Sticker on box
Close up of Serial Tag on unit
Side of box 1 of 4 (Side of UNIT 1 of 4 for Home Delivery Service Orders)
Side of box 2 of 4 (Side of UNIT 2 of 4 for Home Delivery Service Orders)
Side of box 3 of 4 (Side of UNIT 3 of 4 for Home Delivery Service Orders)
Side of box 4 of 4 (Side of UNIT 4 of 4 for Home Delivery Service Orders)
The following information must be typed in an email to support@lgpartnerstore.com. (If damaged: Attach a zip file containing the (7) pictures).
Customer Information
Order #
Email Address
Contact Number
Return Reason (Damage Description)
Pick Up Information
Name
Street Address
City
State
Zip Code
Phone
STEP 4: Check if dead on arrival (DOA) or for warranty service
If unit does not power on or has a functional defect: Call 1-800-243-0000 for service.
All units will require to be serviced or SWAP with Refurbished units
No units will be replaced unless service has been performed, and determined as un-repairable by Tech
CONTACTS
Unit damage: support@lgpartnerstore.com
Operational Defects: 1-800-243-0000