Any violation of this policy will be deemed an abuse of the privilege and may result in disciplinary action against you, including termination.
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DELIVERY
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We can only accept orders with delivery addresses within the United States. We do not ship products outside the United States.Typically, your product ordered will be delivered in approximately ten (10) business days (Mon-Fri) from the order purchase date. We do NOT hold/delay orders after it has been placed.
You must provide a valid phone number when placing your order for all products. Carriers are instructed to contact the recipient of the purchased product before making a delivery. If carriers cannot contact successfully the authorized recipient of the product, the product delivery will be delayed or cancelled.
For major appliances delivered by home delivery service provider, home delivery will be scheduled by a phone call.
All other deliveries will be made as curbside dropoff. LG provides curbside delivery only Monday-Friday. Carriers deliver to the outside of a customers premises only. You are responsible for placing and installing the unit(s) inside your home.
Once payment is complete, we do not provide any special accommodation for delivery, such as expedited shipping, change of shipping address, etc.
If visible damages are present at time of delivery, refuse the damaged order or have the driver note "damaged box." You must note any carton damage on the bill of lading (the form that you sign to verify delivery) when you sign for the order.
If the customer is not present at time of delivery and visible damages are present, Customer must email order# to orders@lgsupport.com. immediately to report shipping damage. Do not open the box!
In case of partial Damaged Delivery, please refuse only the portion that is damaged. If you would like a replacement, please place another order and you will receive credit for the return once it has been processed.
If you have problems with your purchase after 7 days of its delivery, please call our help desk at (201) 627-1057 for assistance.
Please make sure the shipping information provided through the website is accurate.
Storage Charge: Customer must notify LG when they are rescheduling delivery date. This must be done before the order leaves our warehouse; Otherwise, storage fee will be charged, and LG will not responsible for it.
Reconsignment Fee: Customers must make sure to confirm the shipping address before the order leaves our warehouse. Once the order ships out, changing order destination will cost you extra, and LG will not be responsible for it. Reconsignment charge may differ depending on each fulfillment company.
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PROGRAM OFFERED AS A PRIVILEGE
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By continuing to use the website and service, you acknowledge that this program is provided to you as a benefit. You agree to be bound by the rules and regulations of the Program as amended by the Program Administrator.
You are permitted to purchase any LG products offered here for your own personal use and, with special permission, for the personal use by your immediate family members and your close friends. You can purchase up to 10 units per year and cannot exceed 4 per category (washers, dryers, TVs, refrigerators, etc).
You will be responsible for the order, and you alone may contact the Program Administrator regarding the order.
Please make sure the credit card expiration date and security code are included. If you are using a debit card, you will need to provide your pin number.
You further acknowledge that any product purchased through the Program will be used personally by you, your friends, or family members, for whom the product was purchased, and cannot, for any reason, be resold to the public. If any product that you purchased through the Program is resold in violation of this rule, your privilege to participate in the Program will be suspended indefinitely. This program is a benefit or privilege, not a right.
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PROMOTIONS ON THE WEBSITE ARE NOT A GUARANTEE OF AVAILABILITY
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At times, the website will present certain special promotions. Such promotions are merely announcements of special prices on certain products for a limited time. Any product promoted in the website does not guarantee that the product is available. Any promotion may be withdrawn at any time without prior notice. There is no right to secure a promoted product. If you are unable to purchase a specially promoted product, there are no "rain checks" or right in the future to secure and purchase the specially promoted product.
Any coupons, discounts, or any other similar promotions outside of the website cannot be applied to your purchase through the website.
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NO RETURN OR EXCHANGE
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Please be advised that all sales made through the website are final. No returns will be permitted except when the product you purchased was delivered damaged.
You may cancel your order only within 30 minutes of your purchase.
In the event that there is an alleged manufacturing defect in the product you purchased, you must contact LG Service Center at 1-800-243-0000.
Any returns without a pre-approved RA Number will not be accepted and will be returned back to you at your cost.
Damaged boxes must be refused at delivery or reported the same day as delivery.
All return requests and service calls must be made within 7 days of delivery.
Requests and inquiries are accepted from the Customers only.
Depending on the bank, refunds generally appear 5-10 business days after the unit is confirmed as received by the warehouse.
Orders and Returns are not connected in any way. You must make a new order to replace.
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USE OF CREDIT CARDS
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Payments can be made with credit and debit card ONLY. We accept Visa, MasterCard and AMEX. Checks are not accepted.
If payment is made through a credit card, and the credit card payment is rejected for any reason, you acknowledge that you will be held responsible for the purchase and will be required to pay for the entire purchase price, including shipping and handling costs.
If you have any questions concerning this policy, your inquiry should be forwarded by email to orders@lgsupport.com.
If you receive a damaged product, please refer to Return Procedures for instructions.