Any violation of the terms and conditions of this program will be reported to the H.R. Manager of your organization.
DELIVERY
We can only accept orders with delivery addresses within the United States. We do not ship products outside the United States.Typically, your product ordered will be delivered in approximately ten (10) business days (Mon-Fri) from the order purchase date. We do NOT hold/delay orders after it has been placed.
You must provide a valid phone number when placing your order for all products. Carriers are instructed to contact the recipient of the purchased product before making a delivery. If carriers cannot successfully contact the authorized recipient of the product, the product delivery will be delayed or canceled.
All other deliveries will be made as curbside dropoff. LG provides curbside delivery only Monday-Friday. Carriers deliver to the outside of a customers premises only. You are responsible for placing and installing the unit(s) inside your home.
Once payment is complete, we do not provide any special accommodation for delivery, such as expedited shipping, change of shipping address, etc.
If visible damages are present at time of delivery, refuse the damaged order or have the driver note "damaged box." You must note any carton damage on the bill of lading (the form that you sign to verify delivery) when you sign for the order.
If the customer is not present at time of delivery and visible damages are present, Customer must email order# to support@lgpartnerstore.com. immediately to report shipping damage. Do not open the box!
If a unit is refused at time of delivery and replacement order is needed, members should reach out to support@lgpartnerstore.com
If you have problems with your purchase after 7 days of its delivery, please call our help desk at 800-243-0000 for assistance.
Please make sure the shipping information provided through the website is accurate.
PROGRAM OFFERED AS A PRIVILEGE
By continuing to use the website and service, you acknowledge that this program is provided to you as a benefit. You agree to be bound by the rules and regulations of the Program as amended by the Program Administrator.
You are permitted to purchase any LG products offered here for your own personal use and, with special permission, for the personal use by your immediate family members and your close friends. You can purchase up to 100 units per year with some limit on specific categories as below:
Category Limits:
Air Care: 12
Air Conditioners: 12
Burners & Drives: 7
Cooking Appliances: 24
Dishwashers: 12
Dryers: 12
Home Audio: 7
Home Video: 7
Kitchen Accessories: 50
Laptops: 7
Laundry Accessories: 50
Monitors: 7
Other Appliance Accessories: 50
Refrigerators: 12
Soundbars: 7
Styler Steam Clothing Care System: 8
TV & Home Theater Accessories: 7
TVs: 7
Vacuums: 24
Washer Dryer Combos: 12
Washers: 12
You will be responsible for the order, and you alone may contact the Program Administrator regarding the order.
Please make sure the credit card expiration date and security code are included. If you are using a debit card, you will need to provide your pin number.
You further acknowledge that any product purchased through the Program will be used personally by you, your friends, or family members, for whom the product was purchased, and cannot, for any reason, be resold to the public. If any product that you purchased through the Program is resold in violation of this rule, your privilege to participate in the Program will be suspended indefinitely. This program is a benefit or privilege, not a right.
PROMOTIONS ON THE WEBSITE ARE NOT A GUARANTEE OF AVAILABILITY
At times, the website will present certain special promotions. Such promotions are merely announcements of special prices on certain products for a limited time. Any product promoted in the website does not guarantee that the product is available. Any promotion may be withdrawn at any time without prior notice. There is no right to secure a promoted product. If you are unable to purchase a specially promoted product, there are no "rain checks" or right in the future to secure and purchase the specially promoted product.
Any coupons, discounts, or any other similar promotions outside of the website cannot be applied to your purchase through the website.
USE OF CREDIT CARDS
Payments can be made with credit and debit card ONLY. We accept Visa, MasterCard and AMEX. Checks are not accepted.
If payment is made through a credit card, and the credit card payment is rejected for any reason, you acknowledge that you will be held responsible for the purchase and will be required to pay for the entire purchase price, including shipping and handling costs.
If you have any questions concerning this policy, your inquiry should be forwarded by email to support@lgpartnerstore.com.
If you receive a damaged product, please refer to Return Procedures for instructions.
Partner Store Privacy Policies are the same as LG.COM https://privacy.us.lg.com/policies.
RETURNS AND LIMITED WARRANTY
Return Windows.
For laptops and vacuums sold on the Store, LG will accept returns for a refund within thirty (30) days of product delivery.
For all other Products sold on the Store, LG will accept returns for a refund within fourteen (14) days of product delivery. If not damaged, LG will also accept returns of such Products within fifteen to thirty (15-30) days of product delivery but will charge a fifteen percent (15%) restocking fee (deducted from the refund).
LG reserves the right to reject any Product returned to LG that is damaged or materially altered due to customer misuse.
Return Terms and Procedures.
You may make a return request to us through email at support@lgpartnerstore.com, by calling 1-800-243-0000, or through your MY LG account. No Product may be returned to LG without a pre-approved RMA Number. Any Product returned to LG without a pre-approved RMA Number will be shipped back to you and no refund processed. Returns for Products after the applicable Return Window will not be accepted unless otherwise required by law, in which case Products may be returned as permitted by applicable law. Any Products sold as refurbished or “AS IS” are not eligible for return.
If visible damage is present at the time of delivery, refuse the damaged order or have the driver note "damaged box." You must note any carton damage on the bill of lading (the form that you sign to verify delivery) when you sign for the order. In case of partial damaged delivery, please refuse only the portion that is damaged.
It is Your responsibility to promptly open and inspect Products at time of delivery and to initiate and complete any returns within the applicable Return Window. If the Return Window has expired, and you believe your Product to be damaged or defective, you must go through warranty support. A warranty claim can be submitted online www.lg.com/us/support or by calling 800-243-0000. Additional information can be found by visiting our FAQ page.
For requests for return or replacement of any Major Appliance, LG reserves the right to inspect the installation of the Product or to have a technician troubleshoot the issue, prior to accepting a return or replacement. LG will make reasonable attempts to quickly inspect the unit to confirm any defect. If there is property damage as a result of incorrect installation of a defective Product, the unit must remain in the home until LG has had an opportunity to inspect the Product and the damage sustained to the property. We do not offer replacements on Products shipped parcel. A request is not a guarantee of replacement. All replacement approvals are at the discretion of LG. If a Product is not replaceable, LG may accept return of the Product for a refund as long as the request is within the applicable Return Window.
If your order contained a Major Appliance and your return is approved, the carrier who delivered your order will coordinate the pickup and return of your Product at LG cost. Once your Product(s) are successfully picked up from your home and in our delivery provider’s possession, a refund will be processed for eligible returns.
If your Product originally shipped to you via small parcel carrier and a return is requested, once your return is approved and a return tracking label has been supplied, you will have 14 days to return ship the Product at LG cost. Refunds are only issued once the Product is returned back to our warehouse and inspected. All Products returned to LG must be in their original packaging in their original condition (e.g., with no signs of any wear and tear), and with all Product components (e.g., manuals, remotes, cables, etc.) that came with the order. Returns with missing Products may result in a partial refund or no refund, as determined in our sole discretion.
If your order shipped via parcel, and the original packaging is not available, You must repackage in standard packaging material (i.e. brown corrugated box) with appropriate protection at your cost in order to return. LG’s Carrier will not pick up unboxed small parcel returns.
If you purchased your Product and requested in store pick up, you must return your Product to the location where it was picked up.
All Products must be returned regardless of their condition. Any Products that are disposed of by the consumer or that are otherwise not returned will not be refunded.
Limited Warranty. Products purchased through the Store are covered under the manufacturer's limited warranty. If you notice any defects with your Product after the applicable Returns Period, please contact 1 (800) 243-0000 or online at www.lg.com/us/support for customer support.